Help & Information Centre

done77 Frequently Asked
Questions

Everything Pakistani players need to know about done77 — from creating your account and depositing via JazzCash or EasyPaisa, to cricket betting on PSL, claiming bonuses, and understanding our responsible gaming tools. Browse the categories below or use the quick-links to jump straight to what you need. If your question is not covered here, done77's support team is available 24/7 in English and Urdu.

25 Questions Answered
5 Categories · English & Urdu Support · Updated 2026
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5 Categories
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Jump to: Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

Browse All done77 FAQs

We have grouped the most commonly asked questions by Pakistani done77 players into five clear categories. Every answer is written to be direct, honest, and useful — no filler.

Account & Registration

5 Questions

Creating a done77 account takes under three minutes. Visit done77.app, click the registration button, and fill in your name, email address, date of birth, and preferred currency (PKR). You will receive a verification email — confirm it and your account is active. You must be 21 years of age or older to register.

done77 requires a valid government-issued photo ID (CNIC, passport, or driving licence), a recent proof of address (utility bill or bank statement dated within the last three months), and a selfie holding your ID. KYC verification is mandatory before your first withdrawal and is typically completed within 24 hours.

On the done77 login page, click "Forgot Password" beneath the login fields. Enter the email address linked to your done77 account and you will receive a password reset link within a few minutes. Check your spam folder if you do not see it in your inbox. The reset link expires after 30 minutes for security.

No. done77 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically and may result in immediate suspension of all associated accounts and forfeiture of any pending balances. If you have lost access to your original account, contact done77 support rather than creating a new one.

To permanently close your done77 account, contact the support team via live chat or email at [email protected]. All pending withdrawals will be processed before closure. If you are closing your account due to gambling-related concerns, done77 strongly recommends activating a self-exclusion instead, which can be done instantly from Account Settings.

Deposits & Withdrawals

6 Questions

Log in to your done77 account and navigate to the Cashier section. Select JazzCash as your deposit method, enter the PKR amount you wish to deposit, and confirm. You will receive a JazzCash payment prompt on your mobile number. Approve the transaction and funds appear in your done77 balance instantly — no waiting, no fees.

The minimum deposit on done77 is Rs 500 PKR across all supported payment methods, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit cap, though done77 encourages all players to set a personal deposit limit via the Responsible Gaming section of their account settings.

EasyPaisa withdrawals on done77 are typically processed within 1 to 4 hours once your KYC verification is complete and your withdrawal request is approved by done77's finance team. Withdrawals requested during peak hours or Pakistani public holidays may take slightly longer. done77 aims to clear all EasyPaisa withdrawals within 24 hours at most.

done77 does not charge any platform-side fees on standard deposits or withdrawals in PKR. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction charges depending on your account type. done77 recommends checking with your payment provider for their current fee schedule.

No. done77's anti-money-laundering policy requires that withdrawals are returned to the same payment method used for the original deposit. If you deposited via HBL, your withdrawal must go back to the same HBL account. This applies to all methods including JazzCash and EasyPaisa. Contact done77 support if your original payment method is no longer available.

The minimum withdrawal amount on done77 is Rs 1,000 PKR. There is no daily withdrawal limit for standard verified accounts, though large withdrawals above Rs 100,000 PKR may require additional verification steps as part of done77's compliance obligations under international gaming standards.

Games & Gameplay

5 Questions

done77 offers a wide catalogue of slot games ranging from classic 3-reel titles to modern video slots with bonus rounds, multipliers, and progressive jackpots. Popular categories include fruit slots, adventure-themed slots, and high-volatility jackpot slots. All slots on done77 are sourced from certified game providers and tested for fairness by independent auditors.

Yes. done77 covers PSL (Pakistan Super League) matches comprehensively, including match winner, top batsman, total sixes, and in-play live betting markets. During PSL season, done77 features enhanced odds and special PSL promotions for Pakistani players. International cricket including Test matches, ODIs, and T20Is is also available throughout the year.

RTP (Return to Player) varies by individual slot game on done77. Most slots carry an RTP between 94% and 97%, which is in line with international gaming industry standards. RTP information for each game is available within the game's information panel. done77 only hosts games from providers whose RTPs are independently verified.

Yes, done77 is fully optimised for mobile play. The done77.app website is built with a responsive design that works smoothly on Android and iOS browsers without needing a separate app download. All games, including live casino, cricket betting, and slots, are available in full on mobile. Simply visit done77.app from your mobile browser to play.

Yes. done77's live casino features real human dealers broadcast in HD, covering games like Live Baccarat, Live Roulette, Live Blackjack, and several game-show style titles. Live casino tables are available around the clock. All live games are streamed from licensed studio environments and are subject to the same fairness standards as done77's RNG-based games.

Bonuses & Promotions

4 Questions

done77 offers a welcome bonus for new registrations — the specific offer details are shown on the done77.app promotions page at the time of your sign-up, as bonus terms update periodically. To claim it, make your qualifying first deposit in PKR within the specified timeframe after registration. Bonus funds are credited to your account automatically once the deposit is confirmed.

Wagering requirements on done77 specify how many times you must play through a bonus amount before it can be withdrawn as real PKR cash. For example, a 30x wagering requirement on a Rs 1,000 bonus means you need to place Rs 30,000 in total bets before withdrawing bonus-derived winnings. Full wagering terms are displayed clearly for every promotion on done77.

done77 runs regular promotional campaigns that may include free spins on selected slot games, reload bonuses, and seasonal offers tied to events like PSL season or Eid. No-deposit bonuses may be offered as part of specific campaigns. Check the Promotions section on done77.app regularly for the latest offers available to Pakistani players.

done77's loyalty programme rewards consistent players with points earned on every real-money bet placed across slots, live casino, and sports betting. Accumulated points can be exchanged for bonus credits or PKR cashback. Higher activity levels unlock VIP tiers with benefits such as faster withdrawals, dedicated account managers, and exclusive PKR reload offers.

Safety & Responsible Gaming

5 Questions

done77 operates under international gaming compliance standards, ensuring that all games are tested for fairness, player funds are kept in segregated accounts, and data is protected with SSL encryption. done77 is committed to maintaining the trust of Pakistani players through transparent operations, responsible gaming tools, and regular compliance reviews.

The minimum age to register and play on done77 is 21 years. This is a strictly enforced requirement. Age verification is conducted as part of the KYC process, and any account found to belong to a player under 21 will be immediately suspended with all funds returned. done77 takes its 21+ policy seriously as part of its responsible gaming obligations.

To activate self-exclusion on done77, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion. You can select a period of 1 month, 3 months, 6 months, 12 months, or a permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the active period. You can also request self-exclusion directly through done77's 24/7 live chat support.

Log in to your done77 account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly PKR deposit limits. Limits take effect immediately. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase is activated — a safeguard built into done77's responsible gaming framework.

done77 offers 24/7 customer support in both English and Urdu. The fastest way to reach the team is via live chat on done77.app — typically receiving a response within minutes. You can also email the support team at [email protected]. done77 support can assist with account issues, payment queries, responsible gaming requests, and general platform questions.
Need More Help?

Can't find what you're looking for? done77's support team is ready around the clock in English and Urdu.

Live Chat
Available 24/7 on done77.app
Email Support
[email protected]
Response Time
Usually within 15 minutes
Languages
English & Urdu
Responsible Gaming

done77 is committed to safe play. Use our built-in tools to stay in control of your gaming activity.

  • Deposit & loss limits
  • Session time reminders
  • Cool-off & self-exclusion
  • 21+ age verification
View Responsible Gaming

Why done77 Is Trusted by Pakistani Players

Six reasons thousands of players from Karachi to Lahore choose done77 as their go-to online gaming platform.

JazzCash & EasyPaisa Ready

done77 supports instant PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — all the payment methods Pakistani players already use and trust daily.

Full PSL Cricket Coverage

From Karachi Kings to Lahore Qalandars — done77 covers every PSL match with live in-play betting, enhanced odds, and match-specific promotions throughout the Pakistan Super League season.

SSL Secured & Compliant

done77 protects all player data and PKR transactions with industry-standard SSL encryption. Our platform operates under international gaming compliance frameworks, giving Pakistani players real peace of mind.

Urdu & English Support

done77's 24/7 customer support team communicates in both Urdu and English, making it easy for Pakistani players across Karachi, Lahore, Islamabad, Faisalabad and beyond to get help quickly.

Fair & Certified Games

Every slot, live casino table, and sports betting market on done77 is sourced from certified providers. Game fairness is independently audited, and RTP figures are transparent and verifiable by all players.

Built-In Responsible Gaming

done77 integrates deposit limits, loss limits, reality check reminders, cool-off periods, and full self-exclusion tools directly into every player account — because responsible play is not optional, it is built-in.

Still Have Questions About done77?

Our support team is standing by 24/7 in English and Urdu. Or dive straight into the action — cricket betting, slots, and live casino are all waiting for you on done77.

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